Telemedicine Patient Portal – Privacy Policy & Terms of Use

Privacy Policy

This Privacy Policy describes how Pivot TeleCert Solutions, dba Simply Medical Cards ("we," "us," or "our") collects, uses, discloses, and protects information when you access or use our telemedicine patient portal, website, mobile applications, and related services (collectively, the "Services").

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through the Services. It does not apply to information collected offline or through third-party websites not controlled by us.

We comply with HIPAA and applicable U.S. state privacy laws. Certain health information is also governed by our Notice of Privacy Practices.

2. Information We Collect

a. Personal Information

• Name, date of birth, address, email address, phone number
• Account credentials and identity verification information
• Payment and billing information

b. Health Information (PHI)

• Medical history, symptoms, diagnoses, treatment information
• Messages, images, documents, and recordings from telemedicine visits
• Prescription and care coordination data

c. Technical and Usage Information

• IP address, device identifiers, browser type
• Log files, access times, pages viewed
• Cookies and similar technologies

3. How We Use Information

• Provide and improve telemedicine services
• Facilitate virtual visits and care coordination
• Verify identity and maintain security
• Communicate service-related updates
• Comply with legal and regulatory obligations

4. How We Share Information

• With service providers bound by confidentiality and HIPAA agreements
• When required by law or court order
• To protect rights, safety, and security

We do not sell your protected health information.

5. Data Security

• Encryption of data in transit and at rest
• Access controls and authentication
• Audit logging and monitoring
• Regular risk assessments

6. Your Rights and Choices

• Access and obtain copies of your information
• Request corrections or updates
• Request restrictions or disclosures
• File a complaint without retaliation

7. Data Retention

We retain information as required to provide services and comply with legal, medical, and regulatory requirements.

8. Children’s Privacy

Services may be used by minors only with parent or legal guardian consent and supervision, in accordance with applicable laws.

9. Changes to This Policy

Updates will be posted with a revised effective date.

10. Contact Information

Pivot TeleCert Solutions, Privacy Officer
2708 Santa Barbara Blvd Suite 120
Cape Coral, FL 33914
info@simplymedicalcards.com
239-468-0148

Terms of Use

These Terms of Use govern your access to and use of the telemedicine patient portal and related services provided by Simply Medical Cards.

1. Eligibility and Account Responsibility

You must be legally able to consent to healthcare services and are responsible for maintaining account confidentiality.

2. Description of Services

Services enable remote healthcare consultations with licensed providers. Telemedicine may not be appropriate for all conditions.

Not for emergencies. Call 911 in case of emergency.

3. Consent to Telemedicine

• Consent to video and telephonic care
• Understand risks and limitations
• Acknowledge in-person care may be required

4. User Responsibilities

• Provide accurate information
• Use services lawfully
• Not interfere with security
• Not upload malicious content

5. Fees and Payments

Services are self-pay only. No insurance billing is provided.

6. Intellectual Property

All content and software are owned by or licensed to Simply Medical Cards.

7. Disclaimers

Services are provided "as is" and "as available".

8. Limitation of Liability

Liability is limited to the fullest extent permitted by law.

9. Indemnification

You agree to indemnify Simply Medical Cards against misuse or violations.

10. Governing Law

Governed by the laws of the state where Simply Medical Cards is headquartered.

11. Modifications and Termination

Continued use after updates constitutes acceptance.

12. Contact Information

Simply Medical Cards
info@simplymedicalcards.com
239-468-0148