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What to know
A member of our care team might need to call you shortly before your scheduled appointment to verify unclear or missing information. “PIVOT TELECERT” will appear on your caller ID. Please answer our call to avoid a delay in service.
Your Simply healthcare provider will call you promptly at the time you scheduled.We value your time and promise to make this process quick and simple! .
Please tell your Simply healthcare professional if you are a parent or guardian calling on behalf of another patient.
Getting your card,The next step
- Your Simply Healthcare Provider will provide you with a written/electronic certificate of eligibility so that you can apply for your card.
- Call our care team if we can help you navigate the application process online. Your Simply Healthcare Provider is available for follow up calls any time after your first appointment. Please call with any questions or to discuss effective dosage or a possible recommendation for increased limits. There is no charge for your first follow up call. (recertifications don’t qualify as follow ups Pay for your certification appointment
What to expect
We may verify your email address that was provided. A member of our care team will contact you shortly before your scheduled appointment to confirm the time still works for you and to answer any questions you may have at that point. You will receive a telephone call from your provider at the appointed time.
At your telephone appointment
We may verify your email address that was provided. A member of our care team will contact you shortly before your scheduled appointment to confirm the time still works for you and to answer any questions you may have at that point. You will receive a telephone call from your provider at the appointed time.
After your telephone call
We may verify your email address that was provided. A member of our care team will contact you shortly before your scheduled appointment to confirm the time still works for you and to answer any questions you may have at that point. You will receive a telephone call from your provider at the appointed time.
We are happy to help
We may verify your email address that was provided. A member of our care team will contact you shortly before your scheduled appointment to confirm the time still works for you and to answer any questions you may have at that point. You will receive a telephone call from your provider at the appointed time.


