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What to know
A member of our care team might need to call a few minutes before your scheduled appointment time to clarify or complete information. “PIVOT TELECERT” will appear on your caller ID. Please answer our call to avoid a delay in service.
Your Simply healthcare provider will call you promptly at the time you scheduled so that you may discuss your ongoing need for legal access to medical cannabis. We value your time and promise to make this process quick and simple! .
Getting your card,the next step
- Your Simply Healthcare Provider will issue a written certificate via the online portal so that you can apply for your renewal.
- You will have 60 days to apply for your card at the patient and caregiver portal. The state application fee is $100.
- You will have access to a digital card within 30 days of application.
- Learn more at //kymedcan.ky.gov/patients-and-caregivers/Documents/2025-05-05%20How%20To%20Apply%20Guide,%20Medical%20Cannabis%20Card%20Application.pdf
- Call our care team at if we can help you navigate the application process online. Your Simply Healthcare Provider is available for follow up calls any time after your first appointment. Please call with any questions or to discuss effective dosage or a possible recommendation for increased limits. There is no charge for your first follow up call. (recertifications don’t qualify as follow ups)Kentucky pricing: Your first recertification with one of our providers is $100.00
